On this episode of the WP Elevation Podcast, we’re finally sitting down with Chris Lema. Chris is the chief technology officer and chief strategist at Crowd Favorite, in addition to being a well-known speaker at WordCamps across the globe.
Chris joins us to share his tips on prioritizing duties, how he encourages his employees to stay on board long-term, and why he thinks the WordPress community is so welcoming and accessible. Listen in for all of these insights and more on this episode of the WP Elevation Podcast!
Chris Lema spends his days helping businesses create operation plans for profit, growth, and excellence in customer service. This entails dedicating the majority of his time to working on spreadsheets and communicating with clients or team members.
Chris is also a well-known member within the WordPress community who is often found speaking at WordCamps and other WordPress events all over the globe.
As a child, Chris wanted to be an architect because he was in love with the idea of building things. He realized late in high school that this was not the path for him and instead decided to study social welfare. In this program, he learned how to build organizations, mobilize people, and enact policies.
After college he changed gears and began working at a government research lab. At the lab he learned how to build the first computer-based online learning management system.
This was back in the early days of the Internet when programming was so new, there was nowhere to learn it. Chris and his team learned by trial and error, spending many nights working on networks and coding.
Chris claims that he was a terrible student, but as soon as he immersed himself in the real world, he immediately became engaged in technology and business-related problem solving.
Join us on today’s show to hear Chris’ experiences managing a team, helping companies grow, and what it takes to differentiate yourself on this week’s WP Elevation!
Q: What’s the #1 thing any freelancer needs to know?
A: Raise your rates.
Q: What’s the best thing you’ve done to find new customers?
A: Talk to people on the phone.
Q: How do you stop competing on price?
A: Change the narrative.
Q: Any tips for writing better proposals?
A: Write like a human.
Q: What’s your favorite CRM tool?
A: My email.
Q: What’s the best way to keep a project and a client on track?
A: Constant, consistent, regular communication.
Q: Any ideas for getting referrals from existing clients?
A: Ask them.
Q: What’s the #1 thing you can do to differentiate yourself?
A: Tell better stories.
Hint: to enter the competition, leave a comment below answering the question: what’s the biggest pricing challenge that you’re facing right now? Leave a comment below answering this question for a chance to win an hour of consulting with Chris Lema.